Good coffee starts with a well-maintained machine
From scheduled maintenance to help with a fault: Baristocraat services and repairs professional coffee machines. We assess your machine and discuss the work and costs with you in advance.
Available by phone on weekdays from 09:00 to 17:00.
Maintenance
Regular maintenance helps identify wear and contamination. We tailor the service to the model, usage and condition of your machine.
This may include cleaning and checking the machine, assessing parts subject to wear and checking the water supply and filter.
Faults and repairs
An error message, a leak or poor coffee? Report the issue through IQ and include the error message, a photo and a brief description.
We assess the report and discuss the next step: remote help, an on-site visit or a repair in our workshop.
Repair shipping box
Shipping can be an option for suitable smaller machines, such as Nespresso Gemini, Zenius, Momento 100 and Touch One.
Please request the repair box first. You will receive a suitable box, a return label and packing instructions. We agree in advance which parts to include and what the costs will be.
A loan machine during repairs
Need to keep serving coffee while your machine is being repaired? Ask about a suitable loan machine.
We discuss availability and arrangements for shipping, coffee and returning the machine before delivery.
How to request service
- Select your machine in IQ. Scan its QR code or open your customer portal.
- Describe your request. Explain the fault or requested maintenance and add a photo where possible.
- We discuss the next step. We explain the work, costs and scheduling.
- View progress and the work report. Your IQ portal shows the information available to your account.
Service for your coffee machine
We help with professional Nespresso, Thermoplan and Touch machines, including Aguila, Gemini, Zenius, Momento, Black&White and Touch One, Two and C2. The approach depends on the model and configuration.
Have a different or older model? Contact us to discuss the options.
Daily cleaning and machine help
A service visit does not replace daily cleaning. Follow the cleaning programme and use products suitable for your machine. IQ provides machine-specific help and available manuals.
If you have a service or rental agreement, the terms of that agreement apply. No IQ account yet? Contact us to discuss your request and linking your machine.
Request a service box
Small service box: €35 excluding VAT. For Touch One, Zenius and Gemini CS100.
Large service box: €45 excluding VAT. For Momento 100 and other suitable models. Both include a return label.
Shipping to your address is charged separately at checkout. Log in or register to order. Include your machine model, serial number and fault in the order comments.
Discuss your machine or request a loan machine first?
Select your machine and preferences below. We confirm availability and any additional costs.
Enter your contact details and describe the fault in the next step. After confirmation, you receive the box, return label and packing instructions. Repairs are charged separately; following inspection, you receive a quote for approval.